Refund Policy

Everything in our store is a digital item that's delivered to you in game straight away. Because of that, purchases usually can't be refunded once they've been delivered. We still want things to be fair, so here's how it works.

We'll always sort it out if

• You paid but your purchase never arrived, and we can't deliver it.
• You were charged twice for the same thing.
• Something you bought didn't work as described and we can't fix it.

In these cases we'll deliver it, fix it, or refund you.

Usually not refundable

• Items that were delivered and work as described.
• Purchases sent to the wrong Minecraft name because it was typed wrong. Contact us and we'll see what we can do.
• Purchases on an account that was later banned for breaking the rules.

The Pup Club

You can cancel any time from the PayNow receipt email or your PayNow account. It won't renew again, and you keep the perks until the end of the month you've paid for. We don't refund part of a month.

Withdrawal rights (EU and UK)

Digital items are delivered as soon as you pay. By checking out, you ask for immediate delivery and agree that you lose the 14-day right to cancel once your purchase has been delivered. This doesn't affect your rights if an item is faulty or not as described.

How to ask

Email admin@smp.dog or open a ticket on our Discord with your Minecraft name and your order ID from the receipt. We'll usually reply within a few days.

PayNow Services, Inc. is our merchant of record, so refunds are paid back by PayNow to the way you paid. You can also contact PayNow directly at support@paynow.gg, as set out in their Buyer Agreement.

Chargebacks

Please talk to us before opening a dispute with your bank. A chargeback removes what was bought, and may lead to a ban from the server and the store.